Refund policy

Effective Date: 4 October 2026

Nothing Studios is a direct-to-consumer apparel brand maintained, operated and managed by Aviva International, a sole proprietorship owned by Shivam Gupta.

We want you to be satisfied with your purchase. Please read the following policy carefully before placing an order.

1. Returns

Returns are accepted only in the following cases:

  • The product received is damaged or defective.

  • The customer has received an incorrect product that does not match the product ordered.

Returns are not accepted for change of mind, preference, colour preference, or any other reason not mentioned above.

To request a return, the customer must contact us within 48 hours of delivery and provide:

  • Order number

  • Clear photographs/videos showing the issue

  • Photographs of the product and packaging, if applicable

  • A brief description of the issue

The product may be inspected before a return, replacement or refund is approved.

2. Refunds

Refunds are available only when a product is confirmed to be damaged/defective or incorrectly delivered, subject to verification and approval by Nothing Studios.

Once the return is approved and the product is received or the issue is otherwise verified, the refund will be processed to the original payment method used for the order.

Refund processing and the time taken for the amount to reflect in the customer's account may vary depending on the payment gateway and the customer's bank.

Shipping charges, if any, may not be refundable unless the issue was caused by an error on our part.

3. Exchanges

Exchanges are available only in case of a size issue.

Customers may request a size exchange within 48 hours of delivery, subject to:

  • Availability of the requested size

  • The product being unused, unworn and unwashed

  • Original tags and packaging being intact

  • The product being in saleable condition

If the required size is unavailable, the customer may be offered an alternative solution at the discretion of Nothing Studios.

Size exchanges are not eligible for a refund.

4. Products Not Eligible for Return or Exchange

Products will not be eligible for return or exchange if they:

  • Have been worn, washed or altered

  • Have been damaged after delivery due to customer handling

  • Are missing original tags or packaging

  • Show signs of use, stains, odour or other damage

  • Are returned after the applicable return/exchange period

5. Sale & Promotional Products

Products purchased during a sale, promotion or special offer may be subject to additional terms communicated at the time of purchase.

Unless specifically stated otherwise, the same damage, incorrect-product and size-exchange conditions mentioned in this policy will apply.

6. How to Raise a Request

To raise a return, refund or exchange request, customers should contact Nothing Studios / Aviva International through the contact details provided on our website.

Please include your order number and relevant photographs/videos so that we can process the request efficiently.

7. Final Approval

All return, refund and exchange requests are subject to verification and approval by Nothing Studios.

Nothing Studios reserves the right to reject a request where the product does not meet the conditions stated in this policy.

Contact

Brand: Nothing Studios
Operated by: Aviva International
Business Type: Sole Proprietorship
Proprietor: Shivam Gupta